Do you complain or say nothing?
You’re going to a great restaurant, eagerly anticipating a fabulous meal with your favorite foods ,great atmosphere and attentive service. Instead, the food lacks an irresistible flavor, the room is cold, and the service is slow. The whole evening is a big disappointment. So what did you do?
But what if it was a special occasion, a once-in-a-lifetime occasion? A sweet 16 party, a retirement party, or a wedding reception. Does that change your reaction?
Important life events should be memorable and this only happens when the components meet your expectations. The same thing applies with a (you knew this was coming) funeral. If something isn’t quite the way you expect, should you say something or just let it go, and maybe even decide to never use that funeral home again. Too many restaurant and other business owners lose customers and even face the threat of closing and wonder why. So do we owe it to them to tell them why we’re not patronizing them anymore? I think we do and granted some don’t want to hear what they’re doing wrong or what they could do better, but if they don’t change anything or eventually face closing, they’ll know why.
I still think this applies to funeral homes. If you don’t like something, such as how the obituary’s worded, how the visitation room feels, how the flowers are arranged or maybe most importantly, how the deceased looks, you need to say something. No one will change what they’re doing if they don’t know that others don’t like it.
A funeral is too important of an event to not have things they way you expect them to be or want them to be. Like the aforementioned wedding reception, you don’t have a chance to do it over because it wasn’t the way you wanted it. So speak up. It’s worth it to make the funeral (or dinner) memorable in a wonderful way.
Categories: excellent service
Tags: excellent service funeral viewing funeral visitation
If going to a restaurant for a dinner date and the service is slow or poor; sometimes just need to get attention of the wait staff. One does have to keep in mind, how busy is the restaurant, how many tables is your wait staff handling before yelling my soup is cold!
If the food is not very good; a comment to the host/hostess is warranted; feedback is good, but have some class when doing it. Be direct, specific, but withhold the anger.
Now, if your wait staff is clueless, forgets you and the place is not busy, food is good when you get it or bad; the best message is the use of the TIP meter. It counts down as the service deteriorates. Remember tip is To Improve Performance, so a small tip is a message to the wait staff; pick up the pace, pay attention to the customer, and nothing is guaranteed just because you are cute or witty or whatever.
So, when you do have a bad experience, feedback to the wait staff and or the management is a good thing; they need to know where they are weak because they want to hear those positive and "it was absolutely delicious, just wonderful and too die for!"
Reply to this
I did not know there was an acronym for TIP.
Thank you for a response with so much good thought!
Reply to this